Find quick answers about equipment, delivery, insurance, and support. Don't see your question? Contact us directly.
Equipment & Delivery
How quickly can I get equipment delivered?
We deliver and set up equipment within 24 hours of insurance verification and referral completion. For urgent needs, call us immediately — we'll expedite.
Do you provide training on how to use the equipment?
Yes! Every delivery includes in-home training from a qualified technician. We show you and your caregivers how to use, clean, and maintain the equipment safely.
What brands of equipment do you carry?
We carry trusted brands including Philips Respironics, Drive Medical, Shiley, Kangaroo Joey, DeVilbiss, and Vyaire. All equipment is inspected before delivery.
Do you have backup equipment for vent-dependent patients?
Absolutely. Every vent-dependent patient receives backup ventilator, oxygen concentrator, and suction machine — so care never stops if primary equipment fails.
Insurance & Billing
What insurance plans do you accept?
We accept Medicare, Medicaid, and most major commercial insurance plans including Aetna, United Healthcare, EmblemHealth, Healthfirst, Fidelis Care, and more. View full list →
How does insurance verification work?
We verify your benefits same-day. Just provide your insurance card and prescription. We handle all paperwork, prior authorizations, and billing — no stress on your end.
How long does approval take?
Most approvals are completed within 24-48 hours. We expedite urgent cases. Once approved, we schedule delivery immediately.
Do you serve my area?
We serve patients across New York and New Jersey. Call us to verify coverage in your specific location.
Support & Services
Is 24/7 support really available?
Yes! Active patients have access to our 24/7 Respiratory Therapist (RRT) hotline. Call (718) 854-5501 anytime — nights, weekends, holidays.
What if my equipment breaks?
Call our 24/7 line immediately. We'll troubleshoot over the phone and, if needed, deliver a replacement within hours — especially for life-support equipment.
Do you help with insurance claims?
Yes — we handle all insurance billing, claims, and prior authorizations. You focus on care; we handle the paperwork.
How do I get started with Dome?
Have your doctor send a prescription to us (fax: 718-369-5858 or email: info@domehc.com). Then call us — we'll verify insurance and schedule delivery.
Still have questions?
Our care team is here Mon–Fri 9 AM – 5 PM. For active patients, we're available 24/7.